Automated Categorisation

Advanced Sentiment Analysis

Turn Customer Reviews into Winning Data Insights

With the global e-commerce market to grow to $6.3 trillion by 2025, listening to your customers has never been more critical.

Global brands are waking up to the next level of insights hidden within customer reviews, online comments, call transcripts and other text data. But extracting the data only tells half the story. 

To conduct granular data extraction and analysis of multilingual customer reviews and reply commentary from e-commerce sites, social and even messaging platforms, sophisticated AI technology is needed. 

HIPSTO’s advanced AI technology platform offers a powerful no-code AI solution with the ability to extract unstructured text data from complex e-commerce environments.

Chinese review diagram

VoC Pipeline

Diagram of HIPSTO's VoC AI Solutions pipeline

Explore Our Solutions

We’re already working with a range of global partners to help them uncover game-changing insights. Take your place at the information edge.

  Customer Service


Enhance the customer service proposition and journey through advanced customer data extraction and natural language understanding.


  News Monitoring


Real-time news curation on any topic, event or theme, from different and disperse online sources.


  Best Extraction Technology

Data track SKUs across the E-commerce landscape to uncover key customer insights.


  Multilingual Sentiment Analysis

Gain consistent individual and aggregate sentiment scores in 101 languages over your entire SKU portfolio.


  Automated Poll Generation

Encourage prolonged user engagement with automated native poll, trivia and quiz generation.


  Automated Text Annotation

Text labeling made simple, cost-efficient and accurate with fully automated AI.


  Customer Review Data

Enable your VoC and Consumer Analytics with clean and prepared input data from complex E-commerce environments.


  Named Entity Recognition

Secure CCPA and GDPR governance compliance with AI-powered sensitive information discovery.


  Duplicate Detection

Anomaly detection to service the increased focus on the regulatory provisions required for asset trading (crypto) and legal services.


Read our latest Blog - Native vs. Translation Learn More >>